If you’ve ever sat in the audience and listened to a speaker whom you didn’t trust, chances are you felt defensive, dismissive, or even insulted. You probably rolled your eyes, crossed your arms, bounced your leg and sent a range of body language signals that you weren’t having it. You likely tuned him out—and even walked out of the meeting early. And if you really felt like your trust was violated, you might have even told other people. Lots of other people.
Read the rest of the article